HRS Retail Return Policy
At Henrietta Restaurant Supply, your satisfaction matters. We want you to feel confident and comfortable with every purchase you make — whether you’re outfitting a commercial kitchen, stocking up on essentials, or shopping for your home. That’s why we offer a clear and fair return policy designed to help you when things don’t go exactly as planned.
If you have questions beyond what’s listed here, our team is always happy to assist — just reach out!
Return Window
We accept returns within 30 days of your purchase date. To qualify for a refund, exchange, or store credit, items must meet the specific conditions outlined below.
What You Can Return
To be eligible for a full refund or exchange:
-
Items must be in original, unused condition.
-
You must present your receipt or proof of purchase.
-
If you don’t have a receipt, we can usually offer store credit once we confirm the item came from Henrietta Restaurant Supply.
Items That Cannot Be Returned
Some products are non‑returnable due to safety, hygiene, or inventory considerations:
-
Individual disposable paper products (napkins, paper towels, etc.) and opened or partially used cases of disposable goods.
-
Perishable or food‑related items that have been opened or used.
-
Gift certificates — these can be redeemed for merchandise but cannot be returned for cash.
-
Clearance items, final sale, and special order products.
We also reserve the right to refuse any return that does not meet the conditions above.
Bulk & Case Returns
-
Full, unopened cases of disposable goods may be accepted for return if they are in original sellable condition.
-
A restocking fee of up to 15% may apply on large or special‑order returns.
Get Started Today By Contacting Our Experts:
