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Welcome to Our FAQ Page— Your Questions, Answered
At Henrietta Restaurant Supply, we’re more than just a store — we’re a trusted partner for chefs, business owners, and home cooks throughout Rochester and Western New York. Whether you’re outfitting a new restaurant, restocking your kitchen, or simply need that perfect tool for weekend cooking, we’re here to make your experience easy, informed, and enjoyable.
Founded on a passion for quality, selection, and real‑world foodservice expertise, our team knows kitchens — and the questions you ask reflect that. Below you’ll find answers to the most commonly asked questions from our customers. If there’s something you don’t see here, just give us a call or send us a message — we’re always happy to help!
Who can shop at Henrietta Restaurant Supply?
Everyone! We are open to the public — no membership, business license, or special credentials required.
Do you have a Rewards Program?
Yes! We have a robust program called Chef+ Rewards that earns shoppers 1 point for every $1 spent. Members redeem points for cash and products, plus more! Check out our full Chef+ Rewards Program here!
Do I have to buy in bulk?
Nope! You can shop both case quantities and single items. Whether you need one spatula or supplies for an entire kitchen, we’ve got you covered.
Do you carry multiple sizes and variations?
Yes — we stock a wide variety of sizes, styles, and brands so you can find exactly what’s right for your needs.
Do you sell products beyond restaurant‑grade equipment?
Absolutely! While we specialize in restaurant supplies, we also offer janitorial supplies, breakroom essentials, storage solutions, and disposable paper goods — great for any business or event.
Do you offer delivery?
Yes! We are proud to offer delivery services to our business customers. Whether it's equipment, or your essential service supplies - we'll get it to you. Check out our Wholesale Delivery page for our full delivery policy.
Can I place a special order if you don’t have something in stock?
Yes! If there’s a specific product you’re looking for that we don’t currently carry, let us know — we’ll help source it for you.
Can I pick up my order in the store?
Yes! You can call ahead or place an order for in‑store pickup — perfect for busy schedules.
Is your staff experienced in the foodservice industry?
Yes — our team brings real‑world restaurant and kitchen experience to every recommendation, helping you choose the right tools and equipment.
Do you assist with outfitting new kitchens or facilities?
We do! From planning to purchasing, we can support you whether you’re setting up a restaurant, food truck, bakery, or institutional kitchen.
Where are you located?
We’re located in the Genesee Valley Regional Market in Henrietta, right next to Lori's Natural Foods & Palmers at 900 Jefferson Road, Building 2, Suite 204, Rochester, NY 14623 — a convenient location serving local businesses and residents alike.
What are your hours?
Monday – Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 4:00 pm
Sunday: Closed
Do you have an online store?
We’re working on it! In the meantime, you can call, email, or visit us in person to check availability and get personalized recommendations.
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