Henrietta’s HRS Chef+ Rewards Program – Terms & Conditions

For additional Terms & Conditions and our Privacy Policy, visit our Member Site. 

1. Eligibility & Enrollment

The Program is open to individual retail customers with a valid email address and phone number. Only in-store retail transactions will apply to the Program.

Commercial and wholesale customers may participate, but additional restrictions may apply.

2. Earning Points

You can earn points in the following ways:

- Sign Up: 10 points

- Purchase Activity: 1 point per $1 spent, capped at 300 points per order

- Write a Review: 5 points

- Birthday Club: 5 points

- Subscribe to Email: 5 points

- Add Mobile Wallet: 5 points

- Social Media Engagement: Like on Facebook and Follow on Instagram – 5 points each

Advanced Point Bonuses
Earn extra points on select categories—exclusions apply. Points are capped at 200 per transaction.

·       Knife Sharpening: +10 bonus points, up to 5 times per month (all tiers)

·       Baker’s Boost: Double points on eligible baking products (Prep Crew & Line Cook)

·       Golden Whisk Bonus: Triple points on eligible baking products (Sous Chef & Top Chef)

·       Top Shelf Bonus: Double points on eligible bar & beverage products (Sous Chef & Top Chef)

·       Precision Prep Bonus: Double points on eligible prep hand tools (Sous Chef & Top Chef)

Please Note:
Bonus point offers apply only to individual items and exclude any form of bulk packaging, including but not limited to cases, boxes, dozens, or multi-unit bundles. Henrietta’s Restaurant Supply reserves the right to determine which specific items qualify for bonus multipliers and may exclude products at its discretion.

3. Redeeming Points

You may redeem points for store credit or exclusive products:

$2 Off – 50 Points

$5 Off – 150 Points

$10 Off – 250 Points

$20 Off – 500 Points

$30 Off – 1500 Points

$100 Off – 3000 Points

Knife Sharpening – 75 Points (max 5/day)

2oz Liqua Gel Color – 75 Points (min $5 order, 1/month, Line Cook+)

Silicone Baking Mat – 125 Points (Line Cook+, 1/month)

Half Size Baking Sheet – 175 Points (Line Cook+, 1/month)

Punch Card: Earn 1 stamp per cookie cutter purchase. Redeem 1 free cookie cutter with 5 stamps (must be in a separate transaction).

4. Tier Structure

Tiers are based on lifetime points earned (regardless of redemption):

- Prep Crew: Entry Tier – Basic perks, exclusive email offers, Baker’s Boost

- Line Cook: 300 points – Monthly 10% Off (1x/month, max $40), special product redemptions

- Sous Chef: 800 points – 2x/month VIP discounts, more advanced bonus earning opportunities

- Top Chef: 1500 points – 4x/month VIP discounts, triple bonuses, exclusive offers

5. Program Exclusions

Henrietta’s reserves the right to exclude any item, category, or transaction from earning points or being eligible for rewards, at any time.

The following are currently excluded from earning points or applying rewards:

- Equipment

- Gift cards (purchasing or paying with one)

- Sales tax, shipping, and delivery charges

- Services (e.g. delivery, install)

- Past purchases and returns

- Bulk cases (often already discounted)

- Any products marked “Excluded” or “Non-Rewardable”

- Orders where another reward or discount has already been applied (1 reward per transaction)

- Any other item as determined by Henrietta’s

6. Reward Limits

- 300 points max per transaction

- 1 reward per purchase – Rewards cannot be stacked

- Percentage-based discounts are capped at $40 off

- Some rewards have redemption frequency limits (daily/monthly), noted in your account

- Rewards earned cannot be used in the same transaction in which they are earned

7. Modifications & Termination

Henrietta’s may at any time and without notice:

- Change, suspend, or terminate the Program or its benefits

- Adjust point values, reward levels, or exclusions

- Limit or revoke rewards or membership due to suspected fraud, abuse, or misuse

All changes will be effective immediately upon posting online or communicating via your provided contact details.

8. Contact

For questions about your rewards status, earning opportunities, or exclusions, please contact us.